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Tell us within 48 hours if an item arrives damaged, wrong, or not as described.
Legal
Refund & Return Policy
Every piece is made by hand, often to your exact measurements. This policy explains — in plain language — when we refund, when we offer store credit or a remake, and when a sale is final, so you always know where you stand.
Made-to-order
Custom and made-to-measure pieces can't be refunded for a change of mind once we start making them.
We'll make it right
If the fault is ours, you'll get a refund, replacement, or store credit — your choice.
When you get a full refund
If something is wrong on our side, we cover it completely. Email us within 48 hours of delivery with your order number and clear photos.
- Your item arrives damaged or faulty.
- You received the wrong item, colour, or size versus what you ordered.
- Your order never arrives or is lost in transit.
- We can't make your piece (for example we run out of the yarn) — you get a full refund.
- The item is significantly not as described.
Store credit, exchange, or remake
For these cases we'll usually offer store credit, an exchange, or a remake rather than a cash refund.
- Fit isn't right on a made-to-measure piece you gave measurements for — we'll offer an alteration or a discounted remake.
- You changed your mind on a ready-made, unworn item within 7 days — returned in original condition for store credit, or a refund minus delivery.
What can't be refunded
Because our pieces are handmade to order and can't simply be re-sold, these are final.
- Change of mind on a custom or made-to-order piece once production has started (cancel within 24 hours for a full refund).
- Worn accessories such as earrings, for hygiene reasons.
- Items returned used, washed, or without their original packaging.
How refunds are paid
Approved refunds go back to your original payment method through Paystack within 5–10 business days, or instantly as store credit you can spend on your next order. Store credit is the fastest option and never expires.
Cancellations & return shipping
You can cancel for a full refund within 24 hours of ordering, as long as we haven't started making your piece. For approved returns, you cover return shipping unless the fault is ours — please use a trackable service.
Need help with an order?
Send your order number and a short description (with photos if it arrived damaged or wrong) and we'll sort it out quickly.
Last updated: September 2026